FAQ's

Q. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit cards (VISA, Mastercard, AMEX), PayPal and AfterPay payments. We do not accept personal checks, money orders, direct bank transfers or debit card payments.

Q. HOW SECURE IS MY ONLINE ORDER?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

Q. HOW DO I CHANGE OR CANCEL MY ORDER?
If you wish to adjust your order, kindly reach out to hello@laffrey.com.au along with your order number within 24 hours. We will make every effort to fullfill your request. Please note that changes or cancellations cannot be made once a shipping confirmation has been sent. Additionally, discounts and promotions cannot be retroactively applied to prior orders.

Q. WHEN WILL MY ORDER ARRIVE?
The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the post office. 

Q. CAN I USE SEVERAL DISCOUNT CODES IN ONE ORDER?
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

Q.CAN I EDIT MY SHIPPING ADDRESS?
Once your order has been placed we are unable to change your address. Please ensure that your address is correct during the order process.